Refund & Returns Policy

At Angel’s Touch, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our returns policy below.

Returns Eligibility

We offer returns within 14 days from the date your order is delivered.

To be eligible for a return, products must:

  • Be unopened and unused
  • Be in their original packaging
  • Be in resalable condition
  • Include proof of purchase or order confirmation

Due to hygiene and safety reasons, we cannot accept returns of opened, used, or tampered products unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used haircare and cosmetic products
  • Products with broken hygiene seals
  • Gift cards
  • Sale or clearance items

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery with photos and order details so we can assist you as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within a reasonable number of business days.

Shipping costs are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned items.

How To Request A Return

To request a return or refund, please contact us through our contact page with your order number and details regarding your request.

Contact

If you have any questions regarding refunds or returns, please contact Angel’s Touch through our website contact page.